REFUND & EXCHANGE POLICY

Shop With Confidence

At Twinkling Charm, customer satisfaction is very important to us. We want you to shop with confidence, knowing that if you are not completely satisfied with your purchase, we will assist you according to the refund and exchange guidelines mentioned below.

This Refund & Exchange Policy applies to purchases made directly from Twinkling Charm through our official website or online store.

7-Day Refund & Exchange Policy

Customers may request a refund, exchange, or replacement within 7 days of receiving the order, subject to the conditions below.

A refund, exchange, or replacement may be accepted if:

The product received is damaged.
The product received is defective.
The wrong item was delivered.
The item is unused and in its original condition.
The product is returned in its original packaging.
The original receipt or order confirmation is provided.

Used, opened, damaged by the customer, or altered products will not be eligible for refund, exchange, or replacement.

Conditions for Refund or Exchange

To be eligible for a refund or exchange:

The request must be made within 7 days of receiving the order.
The product must be unused and in original packaging.
The original receipt, invoice, or order confirmation must be attached.
The product must be reviewed and approved by the Twinkling Charm team before a refund or exchange is processed.
Items purchased on sale, discount, or promotional offers are not eligible for refund or exchange unless they are damaged, defective, or incorrect.

Twinkling Charm reserves the right to reject any refund or exchange request if the product does not meet the required conditions.

Delivery Charges

If the customer received the correct item as ordered and still requests an exchange, delivery charges will be borne by the customer.

If the product received is damaged, defective, or incorrect, Twinkling Charm will review the case and guide the customer regarding the return or replacement process.

Customers may be required to send the product back for evaluation. Delivery charges for returning the product may be borne by the customer unless otherwise approved by Twinkling Charm.

Claims

We are here to support our customers. Claims may be accepted under the following conditions:

A claim must be made within 7 days of receiving the product.
The product must not be used, damaged, or altered by the customer.
Products without an order confirmation, receipt, or proof of purchase may not be accepted.
No claim will be accepted for products that have already been replaced, exchanged, or refunded.
Products with missing, damaged, or tampered packaging may not be eligible.
Products purchased from third-party sellers or physical stores will not be entertained by Twinkling Charm unless purchased directly from us.

The claim review process may take 5 to 7 business days after receiving the request and required details.

Refund Process

Once your refund request is reviewed and approved, your refund will be processed according to the original payment method or through store credit, depending on the situation.

Refunds may be provided in the following cases:

The customer received a damaged product.
The customer received a defective product.
The customer received the wrong item.
The customer paid online but did not receive the parcel.
The product is out of stock and cannot be replaced.

Processing time may vary depending on the payment method or bank service provider.

Store Credit

Online store credit may be provided in the following cases:

In case of a legitimate claim.
If the required replacement product is out of stock.
If the customer paid online but did not receive the parcel.
If the customer agrees to receive store credit instead of a refund.

Store credit can be used for future purchases from Twinkling Charm.

Stock Availability

If the requested replacement product is out of stock, the customer may choose to wait until the product is restocked or receive store credit, subject to approval.

Non-Eligible Items

The following items are not eligible for refund, exchange, or replacement:

Used products
Opened or damaged products
Products damaged by the customer
Items without proof of purchase
Items returned after 7 days
Sale or promotional items, unless damaged or incorrect
Products purchased from unauthorized sellers

Right to Reject Requests

Twinkling Charm reserves the right to reject any refund, exchange, replacement, or claim request if the product does not meet the conditions mentioned in this policy.

Contact Us

For refund, exchange, or replacement requests, please contact us at:

Email: info@twinklingcharm.com

Please include your order number, product details, reason for the request, and clear pictures or videos of the product if it is damaged, defective, or incorrect.

Thank you for shopping with Twinkling Charm.